We currently ship to USA. If your country is not listed, write to us and we will tell you whether we can reach you.
Orders are packed and dispatched within 2 working days. Orders placed at a weekend or on a public holiday are dispatched the next working day. You will receive a confirmation with tracking as soon as the parcel leaves us.
Standard and express delivery options are available. Delivery times and costs are calculated and displayed at checkout based on your delivery address and selected shipping method.
Delivery times are estimates from the date your order is dispatched and do not include processing time. Carrier delays may occasionally occur and are outside our control.
You may return an unopened, unused product in its original packaging within 30 days of delivery for a refund. For hygiene reasons we cannot accept opened personal-care products unless they are faulty. Please do not post anything back before you have heard from us — an unannounced parcel is slower to process and may be refused.
Return shipping costs are the responsibility of the customer, except where an item is damaged, defective, or incorrect. Once your return has been received and approved, we will issue the refund to your original payment method within 7 business days. Your bank or card issuer may require additional time for the refund to appear in your account.
Returns are approved before they are sent. Write to us with your order number, the product and the reason. We will confirm the return, tell you where to send it and how, and email you again once the refund has been issued.
Contact us to request a return ⟶If something arrives damaged, or a product is not as described, tell us within 3 days and send a photograph. We will replace it or refund it in full, including postage. This is in addition to your statutory rights, which nothing here limits.
Report a damaged order ⟶